<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\HasMany;

class Ticket extends Model
{
    use HasFactory;

    public const StatusOpen = 'open';

    public const StatusProcessing = 'processing';

    public const StatusResolved = 'resolved';

    public const StatusClosed = 'closed';

    public const STATUSES = [
        self::StatusOpen,
        self::StatusProcessing,
        self::StatusResolved,
        self::StatusClosed,
    ];

    protected $fillable = [
        'user_id',
        'ticket_category_id',
        'assigned_user_id',
        'title',
        'content',
        'status',
        'last_replied_at',
        'closed_at',
    ];

    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function category(): BelongsTo
    {
        return $this->belongsTo(TicketCategory::class, 'ticket_category_id');
    }

    public function assignedUser(): BelongsTo
    {
        return $this->belongsTo(User::class, 'assigned_user_id');
    }

    public function messages(): HasMany
    {
        return $this->hasMany(TicketMessage::class);
    }

    protected function casts(): array
    {
        return [
            'last_replied_at' => 'datetime',
            'closed_at' => 'datetime',
        ];
    }
}