<?php

use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;

return new class extends Migration
{
    /**
     * Run the migrations.
     */
    public function up(): void
    {
        Schema::create('tickets', function (Blueprint $table) {
            $table->id();
            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
            $table->foreignId('ticket_category_id')->nullable()->constrained()->nullOnDelete();
            $table->foreignId('assigned_user_id')->nullable()->constrained('users')->nullOnDelete();
            $table->string('title');
            $table->text('content');
            $table->string('status', 32)->default('open')->index();
            $table->timestamp('last_replied_at')->nullable()->index();
            $table->timestamp('closed_at')->nullable();
            $table->timestamps();

            $table->index(['user_id', 'status']);
            $table->index(['ticket_category_id', 'status']);
        });
    }

    /**
     * Reverse the migrations.
     */
    public function down(): void
    {
        Schema::dropIfExists('tickets');
    }
};