From c6be29d756ac51860c45eacaacd89b259ddec250 Mon Sep 17 00:00:00 2001
From: Boen_Shi <boen.shi@qq.com>
Date: Thu, 18 Jun 2026 23:16:49 +0800
Subject: [PATCH] =?UTF-8?q?feat(=E5=B7=A5=E5=8D=95):=20=E5=AE=8C=E6=88=90?=
 =?UTF-8?q?=E5=B7=A5=E5=8D=95=E7=B3=BB=E7=BB=9F=E7=9A=84=E7=BC=96=E5=86=99?=
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---
 components.d.ts            |   4 +
 src/api/auth.ts            |   1 +
 src/api/tickets.ts         |  31 +++
 src/layouts/MainLayout.vue |   2 +
 src/pages/LoginPage.vue    |  10 +-
 src/pages/TicketsPage.vue  | 477 +++++++++++++++++++++++++++++++++++++
 src/pages/UsersPage.vue    |  20 +-
 src/router/index.ts        |   1 +
 8 files changed, 543 insertions(+), 3 deletions(-)
 create mode 100644 src/api/tickets.ts
 create mode 100644 src/pages/TicketsPage.vue

diff --git a/components.d.ts b/components.d.ts
index 1df8123..efcc8dd 100644
--- a/components.d.ts
+++ b/components.d.ts
@@ -15,6 +15,7 @@ declare module 'vue' {
     ElAvatar: typeof import('element-plus/es')['ElAvatar']
     ElButton: typeof import('element-plus/es')['ElButton']
     ElCard: typeof import('element-plus/es')['ElCard']
+    ElCascader: typeof import('element-plus/es')['ElCascader']
     ElCascaderPanel: typeof import('element-plus/es')['ElCascaderPanel']
     ElCheckbox: typeof import('element-plus/es')['ElCheckbox']
     ElCollapse: typeof import('element-plus/es')['ElCollapse']
@@ -46,6 +47,9 @@ declare module 'vue' {
     ElTabPane: typeof import('element-plus/es')['ElTabPane']
     ElTabs: typeof import('element-plus/es')['ElTabs']
     ElTag: typeof import('element-plus/es')['ElTag']
+    ElTimeline: typeof import('element-plus/es')['ElTimeline']
+    ElTimelineItem: typeof import('element-plus/es')['ElTimelineItem']
+    ElTooltip: typeof import('element-plus/es')['ElTooltip']
     ElUpload: typeof import('element-plus/es')['ElUpload']
     HelloWorld: typeof import('./src/components/HelloWorld.vue')['default']
     RouterLink: typeof import('vue-router')['RouterLink']
diff --git a/src/api/auth.ts b/src/api/auth.ts
index 3352b3a..7a7b710 100644
--- a/src/api/auth.ts
+++ b/src/api/auth.ts
@@ -18,6 +18,7 @@ interface ApplyAccountPayload {
   phone: string
   password: string
   password_confirmation: string
+  application_note?: string
 }
 
 interface MeData {
diff --git a/src/api/tickets.ts b/src/api/tickets.ts
new file mode 100644
index 0000000..d8dd66a
--- /dev/null
+++ b/src/api/tickets.ts
@@ -0,0 +1,31 @@
+import request from '@/axios'
+
+export const ticketsApi = {
+  list(params: Record<string, unknown> = {}) {
+    return request.get('/tickets', { params })
+  },
+  detail(id: number) {
+    return request.get(`/tickets/${id}`)
+  },
+  create(data: Record<string, unknown>) {
+    return request.post('/tickets', data)
+  },
+  update(id: number, data: Record<string, unknown>) {
+    return request.put(`/tickets/${id}`, data)
+  },
+  reply(id: number, content: string) {
+    return request.post(`/tickets/${id}/messages`, { content })
+  },
+  categories(params: Record<string, unknown> = {}) {
+    return request.get('/ticket-categories', { params })
+  },
+  createCategory(data: Record<string, unknown>) {
+    return request.post('/ticket-categories', data)
+  },
+  updateCategory(id: number, data: Record<string, unknown>) {
+    return request.put(`/ticket-categories/${id}`, data)
+  },
+  removeCategory(id: number) {
+    return request.delete(`/ticket-categories/${id}`)
+  },
+}
diff --git a/src/layouts/MainLayout.vue b/src/layouts/MainLayout.vue
index 225036f..0bdfb32 100644
--- a/src/layouts/MainLayout.vue
+++ b/src/layouts/MainLayout.vue
@@ -36,6 +36,7 @@
           <el-menu-item v-if='hasPermission("platform.roles.view")' index='/roles'><el-icon><Checked /></el-icon>角色管理</el-menu-item>
           <el-menu-item v-if='hasPermission("platform.permissions.view")' index='/permissions'><el-icon><Lock /></el-icon>权限管理</el-menu-item>
           <el-menu-item v-if='hasPermission("platform.servers.view") || hasPermission("resource.servers.use")' index='/servers'><el-icon><Monitor /></el-icon>服务器资源</el-menu-item>
+          <el-menu-item v-if='canAccessTickets' index='/tickets'><el-icon><Document /></el-icon>工单系统</el-menu-item>
           <el-menu-item v-if='hasPermission("platform.accounts.view")' index='/accounts'><el-icon><Key /></el-icon>堡垒机账号</el-menu-item>
           <el-menu-item v-if='hasPermission("platform.logs.view")' index='/logs'><el-icon><Document /></el-icon>访问日志</el-menu-item>
           <el-menu-item v-if='hasPermission("platform.oauth_clients.view")' index='/oauth-clients'><el-icon><Key /></el-icon>OAuth 客户端</el-menu-item>
@@ -62,6 +63,7 @@ const route = useRoute()
 const router = useRouter()
 const authStore = useAuthStore()
 const { hasPermission } = authStore
+const canAccessTickets = computed(() => hasPermission('tickets.use') || hasPermission('platform.tickets.view') || hasPermission('platform.tickets.manage'))
 const siteTitleConfig = useConfigKey<string>(CONFIG_KEY_SITE_TITLE, DEFAULT_SITE_TITLE)
 const siteTitle = computed(() => (siteTitleConfig.value || DEFAULT_SITE_TITLE).trim() || DEFAULT_SITE_TITLE)
 
diff --git a/src/pages/LoginPage.vue b/src/pages/LoginPage.vue
index b98d7c2..2d4fe10 100644
--- a/src/pages/LoginPage.vue
+++ b/src/pages/LoginPage.vue
@@ -63,6 +63,9 @@
         <el-form-item label='确认密码' prop='password_confirmation'>
           <el-input v-model='applyForm.password_confirmation' type='password' show-password placeholder='请再次输入密码' />
         </el-form-item>
+        <el-form-item label='申请备注' prop='application_note'>
+          <el-input v-model='applyForm.application_note' type='textarea' :rows='4' maxlength='2000' show-word-limit placeholder='请输入申请原因、需要的权限或其他说明' />
+        </el-form-item>
       </el-form>
       <template #footer>
         <el-button @click='applyDialogVisible = false'>取消</el-button>
@@ -101,6 +104,7 @@ const applyForm = reactive({
   phone: '',
   password: '',
   password_confirmation: '',
+  application_note: '',
 })
 const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/
 const phoneRegex = /^1[3-9]\d{9}$/
@@ -153,6 +157,7 @@ const applyRules: FormRules = {
   ],
   password: [{ required: true, message: '请输入密码', trigger: 'blur' }],
   password_confirmation: [{ required: true, message: '请再次输入密码', trigger: 'blur' }],
+  application_note: [{ max: 2000, message: '申请备注不能超过2000个字符', trigger: 'blur' }],
 }
 
 async function handleLogin(): Promise<void> {
@@ -243,8 +248,8 @@ async function submitApplyAccount(): Promise<void> {
 
   applying.value = true
   try {
-    await authApi.applyAccount(applyForm)
-    ElMessage.success('申请提交成功，请联系或等待管理员添加权限')
+    const response: any = await authApi.applyAccount(applyForm)
+    ElMessage.success(response?.message || '申请提交成功，请联系或等待管理员添加权限')
     applyDialogVisible.value = false
     Object.assign(applyForm, {
       nickname: '',
@@ -252,6 +257,7 @@ async function submitApplyAccount(): Promise<void> {
       phone: '',
       password: '',
       password_confirmation: '',
+      application_note: '',
     })
   } catch (error: any) {
     const first = error?.errors ? (Object.values(error.errors)[0] as string[])?.[0] : null
diff --git a/src/pages/TicketsPage.vue b/src/pages/TicketsPage.vue
new file mode 100644
index 0000000..48e8723
--- /dev/null
+++ b/src/pages/TicketsPage.vue
@@ -0,0 +1,477 @@
+<template>
+  <div class='tickets-page'>
+    <el-card>
+      <template #header>
+        <div class='page-header'>
+          <span class='font-700'>工单</span>
+          <div class='btn-gap-8'>
+            <el-button v-if='canUseTickets' type='primary' @click='openCreateTicket'>提交工单</el-button>
+            <el-button v-if='canManageTickets' @click='openCategoryDialog'>分类管理</el-button>
+            <el-button :loading='loading' @click='fetchList'>刷新</el-button>
+          </div>
+        </div>
+      </template>
+
+      <el-form :inline='true' :model='filters' class='mb-4'>
+        <el-form-item label='状态'>
+          <el-select v-model='filters.status' clearable placeholder='全部状态' class='filter-control'>
+            <el-option v-for='item in statusOptions' :key='item.value' :label='item.label' :value='item.value' />
+          </el-select>
+        </el-form-item>
+        <el-form-item label='分类'>
+          <el-cascader v-model='filters.category_id' clearable placeholder='全部分类' class='filter-control' :options='categoryOptions' :props='categoryCascaderProps' />
+        </el-form-item>
+        <el-form-item v-if='canViewAllTickets'>
+          <el-checkbox v-model='filters.mine'>只看我的</el-checkbox>
+        </el-form-item>
+        <el-form-item>
+          <el-button type='primary' @click='fetchList'>查询</el-button>
+        </el-form-item>
+      </el-form>
+
+      <el-table :data='rows' v-loading='loading'>
+        <el-table-column prop='id' label='ID' width='70' />
+        <el-table-column prop='title' label='标题' min-width='180' />
+        <el-table-column label='分类' min-width='120'>
+          <template #default='{ row }'>{{ categoryLabel(row.ticket_category_id || row.category?.id) }}</template>
+        </el-table-column>
+        <el-table-column label='提交人' min-width='130'>
+          <template #default='{ row }'>{{ row.user?.nickname || '-' }}</template>
+        </el-table-column>
+        <el-table-column label='状态' width='110'>
+          <template #default='{ row }'><el-tag :type='statusTag(row.status)'>{{ statusLabel(row.status) }}</el-tag></template>
+        </el-table-column>
+        <el-table-column label='回复数' width='90'>
+          <template #default='{ row }'>{{ row.messages_count || 0 }}</template>
+        </el-table-column>
+        <el-table-column label='最后回复' min-width='170'>
+          <template #default='{ row }'>{{ formatDateTime(row.last_replied_at || row.updated_at) }}</template>
+        </el-table-column>
+        <el-table-column label='操作' width='190' fixed='right'>
+          <template #default='{ row }'>
+            <div class='btn-gap-8 btn-gap-8--nowrap'>
+              <el-button size='small' @click='openDetail(row)'>查看</el-button>
+              <el-button v-if='canManageTickets' size='small' type='warning' plain @click='openProcessDialog(row)'>处理</el-button>
+            </div>
+          </template>
+        </el-table-column>
+      </el-table>
+
+      <el-pagination
+        class='mt-4'
+        layout='total, sizes, prev, pager, next'
+        :total='total'
+        :current-page='page'
+        :page-size='perPage'
+        :page-sizes='[10, 20, 50, 100]'
+        @current-change='handlePageChange'
+        @size-change='handleSizeChange'
+      />
+    </el-card>
+
+    <el-dialog v-model='ticketDialogVisible' title='提交工单' width='640px'>
+      <el-form :model='ticketForm' label-width='90px'>
+        <el-form-item label='分类'>
+          <el-cascader v-model='ticketForm.ticket_category_id' class='w-full' placeholder='请选择分类' :options='activeCategoryOptions' :props='categoryCascaderProps' />
+        </el-form-item>
+        <el-form-item label='标题'><el-input v-model='ticketForm.title' /></el-form-item>
+        <el-form-item label='内容'><el-input v-model='ticketForm.content' type='textarea' :rows='6' /></el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click='ticketDialogVisible = false'>取消</el-button>
+        <el-button type='primary' :loading='savingTicket' @click='submitTicket'>提交</el-button>
+      </template>
+    </el-dialog>
+
+    <el-dialog v-model='detailDialogVisible' :title='`工单详情 #${detail?.id || ""}`' width='760px' top='4vh'>
+      <div v-if='detail' class='ticket-detail'>
+        <div class='detail-title'>{{ detail.title }}</div>
+        <div class='detail-meta'>
+          <el-tag :type='statusTag(detail.status)'>{{ statusLabel(detail.status) }}</el-tag>
+          <span>{{ categoryLabel(detail.ticket_category_id || detail.category?.id) }}</span>
+          <span>{{ detail.user?.nickname || '-' }}</span>
+        </div>
+        <el-timeline class='mt-4'>
+          <el-timeline-item v-for='message in detail.messages || []' :key='message.id' :timestamp='formatDateTime(message.created_at)'>
+            <div class='message-box'>
+              <div class='message-sender'>{{ message.sender_type === 'admin' ? '管理员' : '用户' }}：{{ message.user?.nickname || '-' }}</div>
+              <div class='message-content'>{{ message.content }}</div>
+            </div>
+          </el-timeline-item>
+        </el-timeline>
+        <el-input v-model='replyContent' type='textarea' :rows='4' placeholder='请输入回复内容' />
+      </div>
+      <template #footer>
+        <el-button @click='detailDialogVisible = false'>关闭</el-button>
+        <el-button v-if='canReplyTicket' type='primary' :loading='replying' @click='submitReply'>回复</el-button>
+      </template>
+    </el-dialog>
+
+    <el-dialog v-model='processDialogVisible' title='处理工单' width='520px'>
+      <el-form :model='processForm' label-width='90px'>
+        <el-form-item label='状态'>
+          <el-select v-model='processForm.status' class='w-full'>
+            <el-option v-for='item in statusOptions' :key='item.value' :label='item.label' :value='item.value' />
+          </el-select>
+        </el-form-item>
+        <el-form-item label='分类'>
+          <el-cascader v-model='processForm.ticket_category_id' clearable class='w-full' :options='categoryOptions' :props='categoryCascaderProps' />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click='processDialogVisible = false'>取消</el-button>
+        <el-button type='primary' :loading='processing' @click='submitProcess'>保存</el-button>
+      </template>
+    </el-dialog>
+
+    <el-dialog v-model='categoryDialogVisible' title='工单分类管理' width='760px'>
+      <div class='btn-gap-8 mb-3'>
+        <el-button type='primary' @click='openCategoryForm()'>新增分类</el-button>
+        <el-button :loading='categoryLoading' @click='fetchCategories'>刷新</el-button>
+      </div>
+      <el-table :data='categories' v-loading='categoryLoading'>
+        <el-table-column prop='name' label='名称' min-width='150' />
+        <el-table-column label='父级分类' min-width='150'>
+          <template #default='{ row }'>{{ categoryLabel(row.parent_id) }}</template>
+        </el-table-column>
+        <el-table-column prop='description' label='说明' min-width='220' />
+        <el-table-column label='启用' width='90'>
+          <template #default='{ row }'><el-tag :type='row.is_active ? "success" : "info"'>{{ row.is_active ? '启用' : '停用' }}</el-tag></template>
+        </el-table-column>
+        <el-table-column label='操作' width='150'>
+          <template #default='{ row }'>
+            <div class='btn-gap-8 btn-gap-8--nowrap'>
+              <el-button size='small' @click='openCategoryForm(row)'>编辑</el-button>
+              <el-button size='small' type='danger' @click='removeCategory(row)'>删除</el-button>
+            </div>
+          </template>
+        </el-table-column>
+      </el-table>
+    </el-dialog>
+
+    <el-dialog v-model='categoryFormVisible' :title='categoryForm.id ? "编辑分类" : "新增分类"' width='520px'>
+      <el-form :model='categoryForm' label-width='80px'>
+        <el-form-item label='父级分类'>
+          <el-cascader v-model='categoryForm.parent_id' clearable class='w-full' placeholder='顶级分类' :options='editableCategoryOptions' :props='categoryCascaderProps' />
+        </el-form-item>
+        <el-form-item label='名称'><el-input v-model='categoryForm.name' /></el-form-item>
+        <el-form-item label='说明'><el-input v-model='categoryForm.description' /></el-form-item>
+        <el-form-item label='启用'><el-switch v-model='categoryForm.is_active' /></el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click='categoryFormVisible = false'>取消</el-button>
+        <el-button type='primary' :loading='categorySaving' @click='submitCategory'>保存</el-button>
+      </template>
+    </el-dialog>
+  </div>
+</template>
+
+<script setup lang='ts'>
+import { computed, onMounted, reactive, ref } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { ticketsApi } from '@/api/tickets'
+import { formatDateTime } from '@/composables/datetime'
+import { useAuthStore } from '@/stores/auth'
+
+const authStore = useAuthStore()
+const { hasPermission } = authStore
+const canUseTickets = computed(() => hasPermission('tickets.use'))
+const canViewAllTickets = computed(() => hasPermission('platform.tickets.view') || hasPermission('platform.tickets.manage'))
+const canManageTickets = computed(() => hasPermission('platform.tickets.manage'))
+const canReplyTicket = computed(() => {
+  if (!detail.value) {
+    return false
+  }
+  return canManageTickets.value || (canUseTickets.value && Number(detail.value.user_id) === Number(authStore.user?.id))
+})
+
+const loading = ref(false)
+const rows = ref<any[]>([])
+const total = ref(0)
+const page = ref(1)
+const perPage = ref(20)
+const filters = reactive<any>({ status: '', category_id: null, mine: false })
+const categories = ref<any[]>([])
+const categoryTree = ref<any[]>([])
+const activeCategories = computed(() => categories.value.filter((item) => item.is_active))
+const categoryCascaderProps = { value: 'id', label: 'name', checkStrictly: true, emitPath: false }
+const categoryOptions = computed(() => buildCategoryOptions(categoryTree.value))
+const activeCategoryOptions = computed(() => buildCategoryOptions(categoryTree.value, true))
+const editableCategoryOptions = computed(() => buildCategoryOptions(categoryTree.value, false, categoryForm.id))
+const statusOptions = [
+  { label: '待处理', value: 'open' },
+  { label: '处理中', value: 'processing' },
+  { label: '已解决', value: 'resolved' },
+  { label: '已关闭', value: 'closed' },
+]
+
+const ticketDialogVisible = ref(false)
+const savingTicket = ref(false)
+const ticketForm = reactive<any>({ ticket_category_id: null, title: '', content: '' })
+const detailDialogVisible = ref(false)
+const detail = ref<any | null>(null)
+const replyContent = ref('')
+const replying = ref(false)
+const processDialogVisible = ref(false)
+const processing = ref(false)
+const processTarget = ref<any | null>(null)
+const processForm = reactive<any>({ status: 'open', ticket_category_id: null })
+const categoryDialogVisible = ref(false)
+const categoryLoading = ref(false)
+const categoryFormVisible = ref(false)
+const categorySaving = ref(false)
+const categoryForm = reactive<any>({ id: null, parent_id: null, name: '', description: '', is_active: true })
+
+async function fetchCategories(activeOnly = false): Promise<void> {
+  categoryLoading.value = true
+  try {
+    const response: any = await ticketsApi.categories(activeOnly ? { active_only: 1 } : {})
+    categories.value = response.data || []
+    categoryTree.value = response.tree || []
+  } finally {
+    categoryLoading.value = false
+  }
+}
+
+async function fetchList(): Promise<void> {
+  loading.value = true
+  try {
+    const response: any = await ticketsApi.list({
+      page: page.value,
+      per_page: perPage.value,
+      status: filters.status || undefined,
+      category_id: selectedCategoryId(filters.category_id) || undefined,
+      mine: filters.mine ? 1 : undefined,
+    })
+    rows.value = response.data.data || []
+    total.value = response.data.total || 0
+  } finally {
+    loading.value = false
+  }
+}
+
+function handlePageChange(nextPage: number): void {
+  page.value = nextPage
+  fetchList()
+}
+
+function handleSizeChange(nextSize: number): void {
+  perPage.value = nextSize
+  page.value = 1
+  fetchList()
+}
+
+function openCreateTicket(): void {
+  Object.assign(ticketForm, { ticket_category_id: activeCategories.value[0]?.id || null, title: '', content: '' })
+  ticketDialogVisible.value = true
+}
+
+async function submitTicket(): Promise<void> {
+  const ticketCategoryId = selectedCategoryId(ticketForm.ticket_category_id)
+  if (!ticketCategoryId || !ticketForm.title?.trim() || !ticketForm.content?.trim()) {
+    ElMessage.warning('请完整填写工单信息')
+    return
+  }
+  savingTicket.value = true
+  try {
+    await ticketsApi.create({ ...ticketForm, ticket_category_id: ticketCategoryId })
+    ElMessage.success('工单已提交')
+    ticketDialogVisible.value = false
+    await fetchList()
+  } catch (error: any) {
+    ElMessage.error(firstError(error) || '提交工单失败')
+  } finally {
+    savingTicket.value = false
+  }
+}
+
+async function openDetail(row: any): Promise<void> {
+  const response: any = await ticketsApi.detail(row.id)
+  detail.value = response.data
+  replyContent.value = ''
+  detailDialogVisible.value = true
+}
+
+async function submitReply(): Promise<void> {
+  if (!detail.value?.id || !replyContent.value.trim()) {
+    ElMessage.warning('请输入回复内容')
+    return
+  }
+  replying.value = true
+  try {
+    await ticketsApi.reply(detail.value.id, replyContent.value)
+    ElMessage.success('回复已提交')
+    await openDetail(detail.value)
+    await fetchList()
+  } catch (error: any) {
+    ElMessage.error(firstError(error) || '回复失败')
+  } finally {
+    replying.value = false
+  }
+}
+
+function openProcessDialog(row: any): void {
+  processTarget.value = row
+  Object.assign(processForm, { status: row.status, ticket_category_id: row.ticket_category_id || row.category?.id || null })
+  processDialogVisible.value = true
+}
+
+async function submitProcess(): Promise<void> {
+  if (!processTarget.value?.id) {
+    return
+  }
+  processing.value = true
+  try {
+    await ticketsApi.update(processTarget.value.id, { ...processForm, ticket_category_id: selectedCategoryId(processForm.ticket_category_id) })
+    ElMessage.success('工单已更新')
+    processDialogVisible.value = false
+    await fetchList()
+  } catch (error: any) {
+    ElMessage.error(firstError(error) || '处理失败')
+  } finally {
+    processing.value = false
+  }
+}
+
+async function openCategoryDialog(): Promise<void> {
+  categoryDialogVisible.value = true
+  await fetchCategories()
+}
+
+function openCategoryForm(row?: any): void {
+  Object.assign(categoryForm, {
+    id: row?.id || null,
+    parent_id: row?.parent_id || null,
+    name: row?.name || '',
+    description: row?.description || '',
+    is_active: typeof row?.is_active === 'boolean' ? row.is_active : true,
+  })
+  categoryFormVisible.value = true
+}
+
+async function submitCategory(): Promise<void> {
+  if (!categoryForm.name?.trim()) {
+    ElMessage.warning('请输入分类名称')
+    return
+  }
+  categorySaving.value = true
+  try {
+    const payload = {
+      parent_id: selectedCategoryId(categoryForm.parent_id),
+      name: categoryForm.name,
+      description: categoryForm.description || '',
+      is_active: Boolean(categoryForm.is_active),
+    }
+    if (categoryForm.id) {
+      await ticketsApi.updateCategory(categoryForm.id, payload)
+    } else {
+      await ticketsApi.createCategory(payload)
+    }
+    ElMessage.success('分类已保存')
+    categoryFormVisible.value = false
+    await fetchCategories()
+  } catch (error: any) {
+    ElMessage.error(firstError(error) || '保存分类失败')
+  } finally {
+    categorySaving.value = false
+  }
+}
+
+function selectedCategoryId(value: any): number | null {
+  if (Array.isArray(value)) {
+    return value.length > 0 ? Number(value[value.length - 1]) : null
+  }
+
+  return value ? Number(value) : null
+}
+
+function buildCategoryOptions(items: any[], activeOnly = false, excludedId: number | null = null): any[] {
+  return items
+    .filter((item) => {
+      if (Number(item.id) === Number(excludedId)) {
+        return false
+      }
+      return !activeOnly || item.is_active
+    })
+    .map((item) => {
+      const children = buildCategoryOptions(item.children || [], activeOnly, excludedId)
+
+      return {
+        id: item.id,
+        name: item.name,
+        disabled: activeOnly && !item.is_active,
+        children: children.length > 0 ? children : undefined,
+      }
+    })
+}
+
+function categoryLabel(categoryId: number | string | null | undefined): string {
+  if (!categoryId) {
+    return '-'
+  }
+
+  const path = findCategoryPath(categoryTree.value, Number(categoryId))
+
+  return path.length > 0 ? path.join(' / ') : '-'
+}
+
+function findCategoryPath(items: any[], categoryId: number, parents: string[] = []): string[] {
+  for (const item of items) {
+    const nextPath = [...parents, item.name]
+    if (Number(item.id) === categoryId) {
+      return nextPath
+    }
+    const childPath = findCategoryPath(item.children || [], categoryId, nextPath)
+    if (childPath.length > 0) {
+      return childPath
+    }
+  }
+
+  return []
+}
+
+async function removeCategory(row: any): Promise<void> {
+  await ElMessageBox.confirm(`确认删除分类「${row.name}」吗？历史工单会保留但分类置空。`, '提示', { type: 'warning' })
+  await ticketsApi.removeCategory(row.id)
+  ElMessage.success('分类已删除')
+  await fetchCategories()
+}
+
+function statusLabel(status: string): string {
+  return statusOptions.find((item) => item.value === status)?.label || status
+}
+
+function statusTag(status: string): 'success' | 'warning' | 'info' | 'primary' {
+  if (status === 'open') {
+    return 'warning'
+  }
+  if (status === 'processing') {
+    return 'primary'
+  }
+  if (status === 'resolved') {
+    return 'success'
+  }
+  return 'info'
+}
+
+function firstError(error: any): string {
+  return error?.errors ? (Object.values(error.errors)[0] as string[])?.[0] : (error?.message || '')
+}
+
+onMounted(async () => {
+  await fetchCategories()
+  await fetchList()
+})
+</script>
+
+<style scoped>
+.tickets-page { display: flex; flex-direction: column; gap: 16px; }
+.page-header { display: flex; align-items: center; justify-content: space-between; }
+.filter-control { width: 180px; }
+.ticket-detail { max-height: 62vh; overflow: auto; padding-right: 8px; }
+.detail-title { font-size: 18px; font-weight: 700; color: #0f172a; }
+.detail-meta { margin-top: 8px; display: flex; align-items: center; gap: 10px; color: #64748b; }
+.message-box { border: 1px solid #e2e8f0; border-radius: 8px; padding: 10px; background: #f8fafc; }
+.message-sender { font-size: 12px; color: #64748b; margin-bottom: 6px; }
+.message-content { white-space: pre-wrap; color: #0f172a; }
+</style>
diff --git a/src/pages/UsersPage.vue b/src/pages/UsersPage.vue
index 9b98759..2b61c5f 100644
--- a/src/pages/UsersPage.vue
+++ b/src/pages/UsersPage.vue
@@ -18,7 +18,15 @@
       <el-table-column prop='email' label='邮箱' min-width='180' sortable='custom' />
       <el-table-column prop='phone' label='手机号' min-width='140' sortable='custom' />
       <el-table-column label='角色' min-width='160'>
-        <template #default='{ row }'>{{ (row.roles || []).map((r:any) => r.name).join(', ') || '-' }}</template>
+        <template #default='{ row }'>
+          <span v-if='hasGuestApplicationNote(row)' class='role-note-wrap'>
+            <span>{{ roleLabel(row) }}</span>
+            <el-tooltip :content='row.application_note' placement='top' effect='dark'>
+              <span class='role-note-mark'>?</span>
+            </el-tooltip>
+          </span>
+          <span v-else>{{ roleLabel(row) }}</span>
+        </template>
       </el-table-column>
       <el-table-column label='服务器账号' min-width='260'>
         <template #default='{ row }'>{{ serverBindingsLabel(row) }}</template>
@@ -489,6 +497,14 @@ function serverBindingsLabel(row: any): string {
     .join('；')
 }
 
+function roleLabel(row: any): string {
+  return (row.roles || []).map((role: any) => role.name).join(', ') || '-'
+}
+
+function hasGuestApplicationNote(row: any): boolean {
+  return Boolean(String(row.application_note || '').trim()) && (row.roles || []).some((role: any) => role.name === 'guest')
+}
+
 function normalizeServerUsername(value: string): string {
   const raw = String(value || '').trim()
   const ascii = raw
@@ -658,4 +674,6 @@ onMounted(async () => {
 :deep(.permission-panel .el-cascader-menu__list) { width: 100%; }
 :deep(.permission-panel .el-cascader-node) { width: 100%; }
 :deep(.permission-panel .el-cascader-panel) { height: 100%; }
+.role-note-wrap { display: inline-flex; align-items: center; gap: 4px; }
+.role-note-mark { color: #111827; font-weight: 700; cursor: help; }
 </style>
diff --git a/src/router/index.ts b/src/router/index.ts
index e35b165..a4de826 100644
--- a/src/router/index.ts
+++ b/src/router/index.ts
@@ -25,6 +25,7 @@ const routes: RouteRecordRaw[] = [
       { path: 'roles', component: () => import('@/pages/RolesPage.vue') },
       { path: 'permissions', component: () => import('@/pages/PermissionsPage.vue') },
       { path: 'servers', component: () => import('@/pages/ServersPage.vue') },
+      { path: 'tickets', component: () => import('@/pages/TicketsPage.vue') },
       { path: 'accounts', component: () => import('@/pages/AccountsPage.vue') },
       { path: 'logs', component: () => import('@/pages/LogsPage.vue') },
       { path: 'oauth-clients', component: () => import('@/pages/OauthClientsPage.vue') },